Cancellation & Refund Policy
Effective August 1, 2026_Version 1.0
This policy applies to all STEMstein Academy camps, workshops, after-school programs, trial programs and other registrations, unless your invoice states more specific terms. Please read this policy before completing payment — payment confirms that you had the opportunity to review, correct and accept these terms.
Non-refundable offers
Any registration marked NON-REFUNDABLE at checkout or on your invoice — including $99 offers, spot offers, flash sales or other limited promotions — is a final sale.
It cannot be refunded, credited, transferred or rescheduled, except where required by law or where STEMstein Academy cancels the service.
A discount alone does not make a registration non-refundable unless it is clearly labeled as such.
Regular-price registrations
Notice is measured from the date and time we receive your written request to the scheduled program start date.
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14+ calendar days before start: Refund less a $50 charge per invoice, or 100% STEMstein credit.
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7–13 calendar days before start: No cash refund. 50% of amount paid as STEMstein credit.
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Fewer than 7 calendar days before start: No cash refund. No credit or transfer.
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On or after the program start date: No cash refund. No credit or transfer.
The $50 charge covers cancellation administration and non-recoverable payment processing costs, and applies per cancelled invoice. Requesting a change of dates, program or participant is treated as a cancellation and new registration unless we agree otherwise in writing.
Credits
Credits are valid for 12 months from issue, have no cash value, are non-refundable, and cannot be sold or transferred to another family. Credits may be used once per participant, subject to availability and age/program eligibility, and cannot be combined with another promotional or non-refundable offer unless approved in writing.
Absences and withdrawals
No refund, credit, make-up session or fee reduction is given for missed days, late arrival, early pickup, no-shows, vacations, scheduling conflicts, illness, or voluntary withdrawal after a program begins. In an extended medical situation, management may consider a credit at its discretion, and may request supporting documentation.
If STEMstein Academy cancels or changes a program
We may make reasonable changes to instructors, activities, curriculum sequence or rooms while still providing the program — this doesn't create a refund right. If we cancel a program or session and can't offer a reasonable replacement, you'll be offered a credit or refund for the cancelled service. For weather, emergencies, public-health direction or other circumstances beyond our control, we may offer a rescheduled session, equivalent credit, or refund, as appropriate.
How to request a cancellation, transfer or credit
All requests must be submitted in writing to hello@stemstein.com, including the purchaser's name, participant's name, program, dates and invoice number. A phone call, voicemail or in-person conversation does not complete a cancellation until we receive it in writing.
Refund method and timing
Approved refunds go to the original purchaser, normally by the original payment method or electronic bank transfer. We process approved refunds within 15 calendar days. Bank, foreign-exchange or third-party fees charged directly to you are not reimbursed.
Your rights
Nothing in this policy limits or replaces any non-waivable rights or remedies you have under applicable consumer-protection or other law.
Questions? Contact us at hello@stemstein.com or +1 (647) 368-7585.